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My heart attack.

Posted By Cat- friend

"My heart attack."

About: Ninewells Hospital / Acute Medical Unit (AMU) Ninewells Hospital / Cardiology Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was alone at home when I realised I was having a heart attack. I dialled 999 and the call handler was excellent. She asked me all the necessary questions, told me to take aspirin, and kept reassuring me that help was on the way. The ambulance arrived within 15 minutes of my call, and the paramedics had me hooked up to a diagnostic machine within minutes. They confirmed that I was indeed having a heart attack, and in communication with the hospital (Ninewells in Dundee), decided to admit me as an emergency. I was rushed straight into surgery, where stents were fitted and within two hours, I was beginning my recovery in the Coronary Care Unit.

Everything about the experience was positive - the emergency call handler, the paramedics, the surgical team, the medical staff in the Unit and later on the ward were amazing, particularly considering how busy things were. I was in hospital for six days, and I can honestly say that I never had a second's anxiety all the time I was there.

Subsequently, I have been well supported by my consultant, the rehab team and my GP.

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Responses

Response from Pat O'Meara, General Manager, Events, Scottish Ambulance Service 6 years ago
Pat O'Meara
General Manager, Events,
Scottish Ambulance Service

Head of Events

Submitted on 29/11/2017 at 08:16
Published on Care Opinion at 13:32

Dear Cat-friend,

Thank you for taking the time to give your feedback on the ambulance response to you. It was really good to hear how supportive the call handler was and that the crew were so good, especially as it must have been such a distressing time for you.

If you want to, please call me on 0141 810 6101 so I can get your details and pass your thanks direct to the staff concerned.

Thanks again for letting everyone know what a great experience you had and I hope that you are recovering well.

Pat

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Response from Alison Moss, Feedback Manager, NHS Tayside 6 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 29/11/2017 at 16:36
Published on Care Opinion at 16:47

Dear Cat-friend

Thank you so much for taking the time to share your comments with us in relation to your recent experience within the Cardiology Service.

It was heartening to hear how the staff cared and supported you throughout your journey, especially when an event such as a heart attack can cause so much distress and anxiety to both you and your loved ones.

I will share your feedback with the wider team and would invite you to contact me, either by telephone on 0800 027 5507 (freephone) or via email to feedback.tayside@nhs.net, if you wish to share any further feedback directly to individuals.

I hope that your recovery is going well and thank you most sincerely again for your kind words.

Meg Park

Head of Nursing

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