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Prescription

Story from nhs.uk

"Prescription"

About: Trinity Medical Centre

I ordered a to eat prescription for my 7 year old son who had Kidney transplant and is on immune supresent. I ordered one of his tablets last week nd they send me wrong prescription so ask them again for correct tab.instead of accepting their mistake they told me they are busy surgery and will take 2 days like on Monday.instead of giving it 2day or yesterday

Even today they called that prescription is ready but when I went to collect they said it's not .so here I am without any tablets of his immune sup

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Responses

Response from Trinity Medical Centre 6 years ago
Trinity Medical Centre

Submitted on 28/11/2017 at 09:11
Published on nhs.uk at 09:30

Dear Anon,

We are very sorry to hear that you are dissatisfied with the service which you have received from us. We appreciate that this must have been frustrating for you, so therefore wish to investigate the matter on your behalf. Unfortunately, we do not have your details to allow us to do this, so could we please ask that you e-mail us at trinity.medicalcentre@nhs.net or call Hannah Wright on 01924 784141, so that we can clarify what has happened and ensure that it does not happen again. Many thanks for taking the time to give your feedback.

Kind Regards,

Trinity Medical Centre

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