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His care was second to none

Posted By Grandchild

"His care was second to none"

About: Aberdeen Royal Infirmary / Neurosurgery (Brain and Spinal Surgery) Dr Gray's Hospital / Emergency Medicine

(as a relative),

My brother had a slight accident back in September resulting in him being taking to ED at Dr Grays, on arrival his condition deteriorated and he was required to be put to sleep. He was then transferred to ward 8 were he took a long time to recover from the anaesthetic. 48 hours later the decision was made to transfer him to 504 at ARI. He spent nearly 2 weeks there.

All staff in every area can not be faulted, his care was second to none despite them being very busy and as a family we were kept up to date at all times.

We did not get all the names of the staff but, Jason in ward 8 provided exceptional care.

Nhs staff tend to get a lot of bad comments and we felt we had to put in a positive note.

Thank you to all involved.

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Responses

Response from Diane Vass, Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital, NHS Grampian 6 years ago
Diane Vass
Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital,
NHS Grampian

Submitted on 28/11/2017 at 13:03
Published on Care Opinion at 13:47

picture of Diane Vass

Dear Grandchild

I'm pleased to read that your experience during your recent admission to Dr Gray's and specifically ED and Ward 8 were positive.

Throughout the whole of Dr Gray's we strive for a high standard of care and from reading your feedback this seems certainly what was received by your brother.

I will copy your letter to the ED and ward 8 teams. I will personally let Jason know that you mentioned him by name and that he provided exceptional care.

In the meantime; on their behalf I would like to thank you for taking the time to comment on this site and for the kind words you have written.

Kind regards

Diane Vass

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