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Appointments and online

Story from nhs.uk

"Appointments and online"

About: Dr Maassarani & Partners

I’m on regular medication but now told repeat prescriptions u have to go on line

What if u have no access to internet ? What if your not used to. Computers better still have one ? I’ve just tried to access on line repeat prescriptions as told by receptionist I must do to then read I need a form from reception and photos ID which I didn’t get told about now I have to visit gp again to get this service

And also you have to phone daily before 8 am if you want an appointment which you can never get through or when u do no suitable appointments are available

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Responses

Response from Dr Maassarani & Partners 6 years ago
Dr Maassarani & Partners

Submitted on 29/11/2017 at 13:14
Published on nhs.uk at 14:31

Dear Patient

We are very sorry to hear that you have had a less than satisfactory experience at the practice.

However, we thank you for bringing this to our attention.

It seems there may have been a slight miscommunication in regards to ways in which you can order your prescriptions.

We offer the following methods of ordering prescriptions at the practice:

- In person, by completing a prescription request form at reception

- Online using Patient Access

To use Patient Access, we require you to provide us with photo ID so that we can verify your identity before setting up your log on details for you.

Whichever method you decide to use, we still require 48 hours notice so please do bear this in mind, especially as the holiday season is fast approaching.

In regards to your comment about appointments, we also have the following appointment options:

- 'Routine' - Pre-bookable up to two weeks in advance

- 'On the Day' appointments - Please call the surgery at 8am to reserve your appointment

All of our appointments can be booked:

- By telephone

- Via Patient Access

- In person, at reception

Hopefully I have addressed all of your concerns.

However, please feel free to contact me at the practice if you would like to discuss in further detail.

Kind Regards,

Bev

Beverley Stevens

Quality Assurance Manager

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