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Ayr Hospital Emergency Department

Posted By doradotm94

"Ayr Hospital Emergency Department"

About: University Hospital Ayr / Accident & Emergency

(as a relative),

Mum was taken to the ED Department at Ayr Hospital, due to heavy bleeding on her stomach. The Ambulance Crew were brilliant, keeping mum calm and caring for her. My 12 year old daughter was there too, they ensured she was safe and reassured her. In ED, she was cared for by Staff Nurse Howie (sorry we forgot first name) and Staff Nurse Heather. Both nurses were caring, professional and full of reassurance.  She was seen by Dr. Smith, I cannot find words good enough to describe his standard of care. Not only did he find a solution to the problem, but he explained everything fully, put her at ease during treatment and detailed what she was required to do once discharged. He checked her understanding and took time to listen and answer her questions.  Where would we be without the NHS.  Thank you all from the bottom of my heart.



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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/12/2017 at 16:34
Published on Care Opinion at 16:41

picture of Eunice Goodwin

Dear doradotm94,

I am so glad you found that you were listened to and got the answers to help you, it makes such a difference. I will pass your thanks to all the team and thank you so much for sharing this with us. I will make sure Staff Nurse Howie, Staff Nurse Heather and Dr Smith read your post and accept your thanks.

I hope your Mum is well (or as well as possible),

best wishes,

Eunice

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