This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Welcoming and no messing around.

Story from nhs.uk

"Welcoming and no messing around."

About: Russells Hall Hospital / Breast surgery

Had my surgery today and I'd just like to give a huge thank you to all the staff, particularly the nurses on my ward.

They were all welcoming, friendly with myself and each other which was real nice and relaxed atmosphere to be in.

Looked after me well and make sure I had food and drink afterwards and more pain relief. Although I don't want to get this individual into any trouble because this was a lovely person, hens why I'm not mad or going to mention names even if I remembered it.

I'd just like to mention a comment in which I recieved from a member of staff about my self harm scars on my arm. I understand they probably didn't do this intentionally however I would just like to think you could make staff a bit more aware/ understanding of this situation as I would hate to thing of another patient feeling upset over a comment about something like that.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital

Submitted on 13/12/2017 at 14:04
Published on nhs.uk at 16:31

Thank you for taking time to provide your feedback as it is always a pleasure to receive positive comments regarding patient care.

We aim to provide the highest standards of care and are disappointed to learn of the comments made by a member of staff and apologise for any distress this may have caused.

We have shared your feedback with the lead nurse responsible for this area to enable the staff on the ward to receive the praise they deserve, and to bring to their attention that certain comments may not be appropriate.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k