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"Appalling treatment called a liar"

About: Basildon University Hospital / Accident and emergency

Arrived by ambulance to a+e not examined put in minors. In agony no pain relief allowed to keep ambulance entonox. Sent to xray ambulance needef entonox back left in corridor in pain in only my bra. Xray went down moved back to minors asked to ser senior nurse. After threatening to leave given entonox on understanding couldnt take it to xray. Had xray still not seen by dr. 4 hrs later orthopedic reg turned up now 11pm my shoulder was dislocated. Moved to resus still no pain relief numerous attempts to relocate it leaving me bruised and screaming. Husband asked to leave taken to xray on return no drs told i had to be admitted. Entonox put away cleaners out. Now 4am all i was offeted was patacetomol. No water given im currently receiving chemotherapy. Husband asked to see dr told they had gone to bed. We walked out i tecievef 2 telephone calls asking me to return or seek medical help.

Animals get treated with more care. Dont go there

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital
Submitted on 27/12/2017 at 11:41
Published on nhs.uk at 12:31


We are sorry that you had cause to raise concerns about your treatment in the Emergency Department at Basildon Hospital, and would encourage you to contact our Patient Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4440 in order that they can investigate your concerns further with the appropriate management teams.

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