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Awful since the merge!

Story from nhs.uk

"Awful since the merge!"

About: The Laurels Surgery

As previously mentioned below, extremely difficult to get through to anyone and even when you do it is unlikely you will be able to book an appointment.

Currently on medication which means I should have been given the flu vaccination but had no contact from the doctors surgery to advise as to when this surgery was being carried out. The hospital which I am registered under was appalled that this had not been carried out or that I was notified of the dates of the surgery.

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Responses

Response from The Laurels Surgery 6 years ago
The Laurels Surgery

Submitted on 15/12/2017 at 15:34
Published on nhs.uk at 16:31

Thank you for sending us your message through NHS Choices.

We endeavor to provide a high standard of service to all our patients and we are so sorry to learn that we have not met your expectations on this occasion.

In order to understand your experience in greater detail and be given the opportunity to resolve any outstanding issues, please contact the Practice Manager at your earliest convenience.

Tel: 01245 380324

Thank you for your feedback.

Sidney House and The Laurels Surgeries

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