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Not a good experience

Posted By Wednesday

"Not a good experience"

About: Croydon University Hospital / Accident and emergency

(as a staff member posting for a carer/relative),

My daughter and son in law had to take their severely disabled son  to A & E at 4.45 recently as his school said he had an abscess at base of spine.  Couldn't go to GP as they had no hoist.  He actually got seen at 9:45 so he was left sitting in his wheelchair for 5 hrs bearing in mind what he was there for.   Not a good experience.

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 6 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 24/11/2017 at 13:48
Published on Care Opinion at 14:19

I am very sorry to read your feedback and I would welcome the opportunity to discuss this in more detail, so that we can learn from this experience. Please contact me directly:

hilary.frayne@nhs.net

Alternatively if you would prefer to contact our PALS office with more information about your grandson, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

Regards

Hilary Frayne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Wednesday (a staff member posting for a carer/relative)

I was pleased to get a response from Hilary who wants to look into matter further.

Have replied and am hoping my daughter and son in law can liaise with Hilary.

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