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Care Opinion

Accident & Emergency visit 6/11/17

Story from nhs.uk

"Accident & Emergency visit 6/11/17"

About: Grantham & District Hospital

I’m relieved that I’ve been at home today. I had to go to A & E at our beloved Grantham Hospital on Monday 6th November as I had something stuck in my gullet from Sunday teatime and I could neither eat or drink or take my pills. The care I got in A&E, Ambulatory Ward and EAU was excellent, they couldn’t have been nicer. The nurses were run off their feet and all short staffed. I asked one “what’s happened to all these new nurses ULHT claim to have” and they said they hadn’t seen any! I had to have a gastroscopy which took about an hour and a quarter to do, but great thanks to one particular doctor who persevered against the odds and managed to remove it. And my eternal thanks to the nurses who helped me through it. You all deserve medals for managing to keep cheerful in very trying times. Thank you all. I am now recovering from the trauma and have my follow-up appointment for Endoscopy department

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Responses

Response from Julie Scott, Matron, Endoscopy, United Lincolnshire Hospitals NHS Trust 6 years ago
Julie Scott
Matron, Endoscopy,
United Lincolnshire Hospitals NHS Trust

Submitted on 24/11/2017 at 11:10
Published on Care Opinion at 14:21

Thank you so much for taking the time to feedback from your visit to Endoscopy at Grantham

It is always nice to get feedback and positive feedback is especially welcome.

It sounds like you had a very difficult time and I am delighted to know that the Endoscopy Team managed to help you and persevered to ensure your blockage was removed.

I will ensure this is shared with the team.

Once again many thanks

Kindest regards

Julie Scott - Matron, Endoscopy

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Response from Lucy Blakey, Sister, Emergency Admissions Unit (EAU), United Lincolnshire Hospitals NHS Trust 6 years ago
Lucy Blakey
Sister, Emergency Admissions Unit (EAU),
United Lincolnshire Hospitals NHS Trust

Submitted on 27/11/2017 at 09:57
Published on Care Opinion at 12:53

Thank you for taking the time to write about your experience of Grantham Hospital after you recent visit.

The team work hard to ensure that all of our patients receive the best possible care. Having this feedback will really boost everyone’s morale.

Kindest regards

Lucy Blakey

Sister - Emergency Assessment Unit

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Response from Teresa Shepherd, A&E Sister, United Lincolnshire Hospitals NHS Trust 6 years ago
Teresa Shepherd
A&E Sister,
United Lincolnshire Hospitals NHS Trust

Submitted on 28/11/2017 at 10:39
Published on Care Opinion at 12:14

Thank you very much for this feedback, I am delighted that you are doing well and would like to acknowledge the fantastic team that we have here in Grantham Accident and Emergency.

Grantham A&E does indeed have two of the new nurses from the last cohort of newly qualified nurses. They are an asset to our team and have both settled in really well and we are extremely proud of how well and quickly they have developed.

I will share your feedback with the team accordingly.

Teresa Shepherd

Sister - Emergency Department

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