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Friendly, efficient and professional

Posted By julykx83

"Friendly, efficient and professional"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Stroke Care

(as a service user),

Arrived at A&E early on a monday morning thinking I had suffered a minor stroke. All staff very helpful and efficient in trying to establish what was wrong. After CT scan I was transferred to ward 3E where they tried to diagnose my condition.

All staff encountered at the hospital have been friendly, efficient and professional. I did have the feeling that I was in good hands.

Obviously a very busy place and the staff have a difficult job, but my experience of the staff was very good.

Hope not to see them at their work again though!

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/12/2017 at 12:01
Published on Care Opinion at 15:33

picture of Eunice Goodwin

Dear julykx83,

Thank you so much for your kind words, they staff will be delighted to see your post but in the nicest possible way, I am sure the staff hope the same - not to see you at their work again!

I hope you are recovering well,

Best wishes,

Eunice

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