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"All the staff were very helpful"

About: Dumfries & Galloway Royal Infirmary / Day Surgery

(as a service user),

When I arrived at the Day Surgery Unit recently I was very very nervous about my procedure. I was quickly put at ease by all the staff and Mr Whitelaw the doctor who done my procedure.

All the staff were very helpful, explained everything that was going to happen that morning and introduced themselves by name.  I thought that was very nice, also important.

The whole place was spotlessly clean.

I could not find one fault and very happy with the treatment I received.

"A very well run ship" Keep it up DGR!

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 6 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 27/11/2017 at 08:36
Published on Care Opinion at 12:47


Dear Falcontt85,

Thank you for taking the time to share your experience with us.


Your feedback will be shared with the team and I know that they will be very pleased to hear your kind words.

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