"A comment re out patient appointment reminder..."

My father, aged 99 and with very poor hearing, had a reminder phone call from your automated service. He could not make out a word and unsurprisingly your system was unable to respond to his request to speak slower. What id a great idea sadly turned into a source of worry and frustration which would still be with him where I not there when the system tried again. Bearing in mind he has been treated by this particular clinic a few times, and they are aware of the hearing issue, would it not be desirable to add a flag to your system to indicate such a system should not be used in his case.

Other than that, he is having great service and when he came into A&E with a broken arm on a Friday night, your staff were amazing and made a difficult situation simple, despite the behavior of other patients .