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"Team worked so hard"

About: Musgrove Park Hospital / Paediatrics

(as a parent/guardian),

My daughter was admitted to acorn ward very poorly last week. The team worked so hard and gave her the best possible treatment to ensure a full recovery. In particular the nurses were all excellent but Kate was really exceptional- helping me feel better on a very stressful night, making me up a bed, drinks and showing genuine   empathy to try and improve the situation. Furthermore, when my daughter was discharged she communicated effectively and resolved an initial problem with my daughters medication by liaising effectively with the medical team in a very timely manner. She is a real asset to the team and we really appreciated her time and fantastic care.  

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Responses

Response from Debra Young, Head of Midwifery and Children’s Services/Supervisor of Midwives, Women’s & Children’s Directorate, Taunton & Somerset NHS Foundation Trust 6 years ago
Debra Young
Head of Midwifery and Children’s Services/Supervisor of Midwives, Women’s & Children’s Directorate,
Taunton & Somerset NHS Foundation Trust
Submitted on 23/11/2017 at 22:15
Published on Care Opinion on 24/11/2017 at 13:29


Dear Wandy

I am so pleased you felt so well cared for and supported at such a difficult time. It is always so stressful for parents when their children are in hospital. We do our very best to look after the whole family as an integral to the recovery process, so it is really great to know that we got this right for you and your daughter. I will pass your feedback on to the paediatric team and to the nurse that you mention so positively. I know they will be thrilled to read your feedback. I hope your daughter continues to do well.

Thank you so mush for taking the time to provide your lovely feedback

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