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Care Opinion

Thank you for taking care of us

Posted By Kem

"Thank you for taking care of us"

About: Crosshouse Hospital / Combined Assessment Unit (CAU)

(as a relative),

My mum was recently referred by her GP to CAU. The care and attention given was fantastic.   Her obs were quickly taken and we were taken through to rapid assessment where we were greeted by an extremely lovely nurse (Diane I think). This Nurse was very attentive and listened carefully to my mum's symptoms.   After seeing a lovely doctor who asked lots of questions and carried out a very thorough examination we then saw Dr Wilkin. He was so patient and carefully explained his reasoning behind his decision to discharge my mum to us both.   He ensured my mum had enough medication for the next few days until she would be well enough to see her GP. This was our first time to CAU and it was a pleasant experience and not intimidating or frightening at all. All staff were very attentive.   Thank you for taking care of us.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/11/2017 at 16:44
Published on Care Opinion at 16:49

picture of Eunice Goodwin

Dear Kem,

What a difference this must have made to both your mum and you. I know I say it often on this site, but it is scary when you come into hospital. Some people take it in their stride but most people are understandably anxious to some extent. Therefore it is always nice to hear about your pleasant experience and I am sure the staff will be pleased to hear it too.

I will pass your gratitude to the team and I will make sure that Dr Wilkin sees it too.

I hope your mum is well now or at least well on the way to recovery,

best wishes,

Eunice

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