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"Terrible care from the start."

About: The Royal London Hospital / General surgery

My mother went in to have a small benign tumour removed, so we thought. They found more of a mass behind what first thought. They only found this out after opening her up! Anyway if that wasn't bad enough, it's been niggling complication after niggling complication. Moved from ward to ward. Catheter taken out to early, drain to her incision infected, doctors not coming when called, nurses not coming when called, told she would be going home the next day (That's happened 4 times now and she is at this time of writing still in that terrible place!) She's now been moved to a ward with a lovely view on the toilet and lots of screaming kids running about..... And she has to go back (If she ever gets out) in a few weeks to have the op to remove the tumour (Which they don't know if it's cancer or not yet) So all in all it's a nightmare of a place imho.

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Responses

Response from The Royal London Hospital 6 years ago
The Royal London Hospital
Submitted on 28/11/2017 at 16:56
Published on nhs.uk at 18:31


We're sorry your experience at the hospital wasn't to the usual high standard we strive for on a daily basis, and we sincerely hope your mother is making a swift recovery.

If you would like for us to investigate the issues you have been facing, please contact the PALS Team by email: pals@bartshealth.nhs.uk so this can be escalated.

Kind Regards,

Barts Health NHS Trust

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