I had a telephone appt booked in with my GP for a week regarding some abnormal blood tests (which as you can imagine makes you anxious anyway so to have to wait a week for answers is unacceptable). I had the appt booked before work so I could answer it in my own time, I receive the phone call (25 minutes late may I add), and after 20 seconds the line cut off. I waited a few minutes for the DR to call me back, I received nothing. I called the GP's number about 5 minutes after, to be told by the snottiest of receptionists 'I will have to try and see if they can call you later as they are on another line'. To which I responded I need to be contacted within the next 10 minutes I have work commitments and my appt was booked for this time, and they didn't even try call me back after being cut off so my allocated appt was with someone else. The receptionist then proceeded to say 'all I can do is see if they can try call you back later as they are busy'.
This is completely unacceptable, not only do you wait ages to actually speak to your GP but they can't even be bothered to try call you back after actually speaking to you! The receptionist has the worst attitude I've ever come across, they maybe need a few customer service lessons especially working in the health sector. Don't get me wrong I know GP's re busy, but at least stick to your appt times and care for your patients and call them back!!!!
"Just another name"
About: Hillfoot Surgery Hillfoot Surgery Leeds LS28 7QR
Posted via nhs.uk
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