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Very bad service and communication

Story from nhs.uk

"Very bad service and communication"

About: North Middlesex Hospital

What I liked

Nothing

What could be improved

For a hospital that just opened in June 2010 there were many broken seats in the waiting room. One receptionist is very rude and disinterested! Not friendly or helpful at all, doesn't smile acknowledge your there etc

People waiting for blood tests took up too much of the waiting room, they should have thier own area! It's too manic and the new bleeper system should be explained to patients, mostly the elderly. Maybe a leaflet could be offered or signs put up, I was given with no explanation and it was never used!

Anything else?

For a new hospital it was very poor on service and direction, there is just too much goin on as you walk in. Also the entrance had one door down which didn't help.

Parking was also horrendous, there was not enough space, you cannot expect the elderly to wait or take public transport.2010RudeServiceUninterestedCar ParkLeafletsSignsBlood testReception staff

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Responses

Response from North Middlesex Hospital 13 years ago
North Middlesex Hospital

Submitted on 09/02/2011 at 10:25
Published on nhs.uk on 10/02/2011 at 04:00

We are sorry to hear that you felt your experience of the North Mid was a negative one. Improving the experience of our patients is the number one priority for the hospital and we will use your feedback to improve the service patients in that department receive. The patient advice and liaison service would be glad to take any further comments you wish to provide about your care and can be contacted by email at pals@nmh.nhs.uk

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