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wheelchair services

Story from nhs.uk

"wheelchair services"

About: County Durham and Darlington NHS Foundation Trust

Historically I have had to wait approximately 9 months for a wheelchair for my grandson . He is 10 years old and in the last year had a growth spurt going from 27kgs to 44kgs.

He was seen in wheelchair clinic at his school in May this year.

It was obvious to even a fool that his wheelchair is was too small even then.

I was told it would be two weeks until I got one for him.

I am as I write still waiting. He can barley fit in his current wheelchair. Soon he will have to remain in the house.

I have been trying all morning to phone the clinic and just get a busy signal ??????

I think these people are a law unto themselves.

It is my understanding that it is the same for everyone , so that makes me even more disappointed.

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Responses

Response from County Durham and Darlington NHS Foundation Trust 6 years ago
County Durham and Darlington NHS Foundation Trust

Submitted on 06/12/2017 at 13:45
Published on nhs.uk at 14:36

Thank you for providing feedback.

I am very sorry to hear that you are unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant department.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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