"I was made to feel like a person and not..."

About: Kent & Sussex Hospital

What I liked

On entering A&E I was first struck being the professionalism and urgency of the staff. The department was being run by a gentleman managing a team of 150. Myself I can appreciate the difficulties in keeping a team focused and dedicated under prolonged periods of stress. This man coped superbly and as I waited I could observe the respect he gained from his motivated team members. I was then moved onto the DSU ward where I found the level of care and attention fantastic, from the ward sister, nurses,cleaning staff and not forgetting the tea man. My condition involved balloons being inserted into both nostrils, not a pleasant experience but I was made to feel like nothing was too much trouble. I would also like to thank the two doctors who helped with my final procedure, where there was even time for a little banter between us. I am 50 years old and the last time I was admitted to hospital I was 8, so I am no expert on what is a good or bad hospital. What I can say with all the bad things I have heard about the NHS, my experience was the complete opposite. Keep up the good work and thank you for kindness throughout my stay with you.StressAttentiveCleanlinessDedicatedPatient careProfessionalismReceptionWardDoctorsNursing staff

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››