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Care Opinion

Clinic review

Story from nhs.uk

"Clinic review"

About: Wythenshawe Hospital / Ear, Nose and Throat

I attended the clinic on Monday 20th November 2017.

I had been referred by my GP as i was experiencing Tinnitus.

The nurses on the clinic reception were helpful,pleasant and informative.

Before seeing a doctor my hearing was tested and the Nurse explained each step of the procedure very well.

I then went in to see a doctor who first of all asked me if it was ok for a trainee nurse to sit in on the consultation and I said this was OK.

The doctor then asked me a series of what i thought were very meaningful questions and not just an exercise in ticking boxes.

We discussed my tinnitus and my slight loss of hearing and at all times the doctor's manner and explanations were given in a very professional manner and with the correct degree of empathy.

The doctor said that they wanted me to have a scan om my ear and would mark their request as urgent.At the end of the consultation i felt assured that my case was in excellent hands and the Doctor said an appointment would be made after the scan and they would then discuss the results with me.

This doctor is a perfect example of the professional expertise and customer care and satisfaction that is provided by our NHS.

I returned home and within minutes received a call from the cardiac centre and I am having my scan this Friday morning.

my overall experience can be justifiably described as our NHS at it's very best.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 11/01/2018 at 14:59
Published on Care Opinion at 15:19

Thank you for taking the time to post your feedback on the NHS Choices website. Please accept our apologies for our delayed response to your comments.

We were pleased to read that you found our staff to be helpful and pleasant. We were especially pleased that you were received a good standard of information and that you were provided with personalised care. We were also pleased that our staff showed empathy whilst providing your care as this is one of the core values of our Trust. It is always good to receive feedback which highlights the dedication and consideration of our staff. It was good to know that you left your consultation feeling assured and confident that you were in good hands. We will pass your kind comments on to the Deputy Head of Nursing so that it can be shared with team in the Ear, Nose and Throat Department.

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