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"Bed Crisis!"

About: Royal United Hospital / Cardiology

Admitted with cardiac problems. 4 days, 3 different wards and informed of another bed move. Took decision to risk heath, go home and GP to continue care. Patients made to feel like an inconvenience constantly being moved around the site. No continuity of care as not left on appropriate ward for consultant.

Cannot fault nursing or medical care as they are doing their best with the obvious staff shortages, but management need to realise that patients are admitted with health issues and not be treated like a pawn on a chessboard being moved around site constantly.

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Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital
Submitted on 23/11/2017 at 09:22
Published on nhs.uk at 10:30


Thank you for taking the time to post your comments regarding your experiences at the RUH.

We welcome your comments as they help us to identify problems and improve the quality of our service, and to celebrate the good practice by nursing and medical staff you have identified.

We would like to investigate your concerns fully and ask that you provide more detail.

Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PALS@nhs.net

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