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"Very disappointed!"

About: Wickersley Health Centre

I have been suffering from a long term chronic pain condition for over 2 years now and this doctors has done nothing substantial that has improved the pain I am in. The last dr I saw was rude obnoxious condisending and to be honest left me feeling hopeless and distraught, and I have been suffering from severe anxiety since this appointment and too nervous and anxious to go back to this surgery and so I have changed dr’s. Some of the receptionists can be rude and you can never ever ever get an appontnent when you want one. Very disappointed.

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Responses

Response from Wickersley Health Centre 6 years ago
Wickersley Health Centre
Submitted on 22/11/2017 at 10:49
Published on nhs.uk on 24/11/2017 at 03:15


Dear Patient

I am sorry to hear of your disappointment with the practice.

As the new practice manager I am looking at ways to improve the patient experience and whilst I cannot comment on your situation specifically I would be more than happy to meet with you to discuss your experiences if you so wish.

The practice has already made changes to the appointment system which I hope will work better for patient access in the future.

Kind regards

Stuart Abbott

Practice MAnager

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