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Awful

Story from nhs.uk

"Awful"

About: Dr Maassarani & Partners

Joined this surgery as mone closed down due to gp retiring and have had nothing but problems. Appiintments not booked in when you have message confitmation. Sent to a hospital that no longer has a clinic for problem. Three different dignoses by 3 different gp's on two occasions amd then one occasion no doctor could confirm any condition or cause of a rash i had

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Responses

Response from Dr Maassarani & Partners 6 years ago
Dr Maassarani & Partners

Submitted on 29/11/2017 at 13:39
Published on nhs.uk at 14:31

Dear Patient

Please accept our apologies for the delayed reply to your comments.

I'm sorry to hear that you have had a less than satisfactory experience at the practice since joining us.

Our aim is to provide patients with an exceptional service and it appears that we may have failed you on this occasion.

I would like to investigate your comments further however, as your post is anonymous, I would appreciate if you contacted me at the practice to provide me with further details.

I look forward to hearing from you soon.

Kind Regards,

Bev

Beverley Stevens

Quality Assurance Manager

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