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Cau ayr hospital

Posted By Manda45

"Cau ayr hospital"

About: University Hospital Ayr / Combined Assessment Unit (CAU) University Hospital Ayr / Gastroenterology

(as the patient),

Ive had many admissions to cau in the past few months due to a now ongoing issue. I felt it was important to write feedback due to the care and compassion I have received from all nurses/doctors and support staff  (in a&e too !!!) Every single member of staff has treated me with the utmost respect and nothing is too much trouble. I wish I could have thanked everyone of them for making my stay so comfortable and helping reassure me. 

There is one member of staff in particular whom I would like to mention personally, I met him in the pink and lime zone of cau on two different occasions; staff nurse Thomas. Despite meeting him on his first shift... he was great at his job and made me feel at ease. I would like to pass on my many thanks! 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/11/2017 at 17:22
Published on Care Opinion on 22/11/2017 at 12:18

picture of Eunice Goodwin

Dear Manda45,

Thank you so much for such a lovely testament to the staff. You have "thanked everyone of them ..." by posting on Care Opinion. This will be shared extensively in both units so they all see how pleased you were with your care. I am sure you will have made their day, particularly staff nurse Thomas.

I hope you get the on going problem sorted and return to full health.

Best wishes,

Eunice

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Update posted by Manda45 (the patient)

Thank you for your response :)

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/11/2017 at 14:43
Published on Care Opinion at 15:56

picture of Eunice Goodwin

You are most welcome

E

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