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Professional..organised...friendly service

Story from nhs.uk

"Professional..organised...friendly service"

About: St Catherine's Surgery

St Catherine’s Surgery and its’ team are excellent. The facilities are clean and modern and staff are efficient and pleasant.

I had occasion to visit today with recurring severe sciatic type pain. I obtained an appointment on line. I had to wait as the Doctor was running late but the Doctor was helping others so it was no problem. The Doctor listened to the symptoms and arranged for X-rays there and then to identify causes. I left the doctor within 10 minutes not only with my immediate x Ray paper but also with a follow up consultation with the doctor, arranged for when results were through. Once down in X Ray I waited 15 minutes and was seen with the same professionalism.

My appointment with the doctor was for 1040 and I left at 1150 having already had 3 X rays.

I consider this to be remarkable service. Thank you St Catherine’s and Team.

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Responses

Response from St Catherine's Surgery 6 years ago
St Catherine's Surgery

Submitted on 21/11/2017 at 10:04
Published on nhs.uk on 22/11/2017 at 03:10

Thank you for your feedback.

I am extremely pleased to hear that you were happy with the service you received at the Practice and would wish to thank you for your kind words.

The team work extremely hard, in what are often difficult circumstances, and it is always nice to receive positive feedback and I will ensure this is passed on to the team.

Regards

Paul D Warren

Business Manager

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