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Care Opinion

Positive feedback

Posted By john jr

"Positive feedback"

About: Musgrove Park Hospital (Taunton)

(as a service user),

I was admitted to AMU on thursday evening with heavy internal bleeding after my doctors felt concerned.

The admittance was stress free and the staff incredibly friendly and helpful doing their best to ease my concerns. A doctor saw me quickly and by 01am friday morning I was moved to Conservators ward as the AMU bed was needed. That said it was professional and I was kept informed. The new ward was pleasant, the staff cared for me putting my mind at ease and treating me with dignity and respect, I am a large person and need an electric wheelchair for my main mobility, so my needs were demanding regarding toileting etc

for staff who were willing and friendly doing all they could to help me and ensure my visit was truly as stress free as could be, and ensuring I received the care I needed. I was given an OGD and Maria my nurse stayed with me doing her best to reduce stress and I was pleased the results were normal, however I will be having a colonoscopy soon as the bleeding never stopped until Sunday morning.

My one concern was the rooms were uncomfortably hot,

Staff attitude

Staff attitude

 
Staff skills

Staff skills

 
I was discharged on Sunday afternoon the ambulance service was first rate and they took me home. I would like to thank you for the professional friendly care, truly I was impressed. Thank you.
Team work

Team work

 
Environment

Environment

 
Transport

Transport

 
Cleanliness

Cleanliness

 
Toilet

Toilet

 
Food

Food

 
Liquid

Liquid

 
Room

Room

 
Heating

Heating

 
Personal Belongings

Personal belongings

 
Treatment

Treatment

 
Introductions

Introductions

 
Medication

Medication

 
Pain relief

Pain relief

 
Calling for help

Calling for help

 
Being listened to

Being listened to

 
Explanations

Explanations

 
Being given time

Being given time

 
Ambulance staff

Ambulance staff

 
Care staff

Care staff

 
Nurses

Nurses

 
Doctor

Doctor

 
Other staff

Other staff

 

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Responses

Response from Kerry Trunks, Senior Sister, Mendip Ward, Taunton and Somerset NHS Foundation Trust 6 years ago
Kerry Trunks
Senior Sister, Mendip Ward,
Taunton and Somerset NHS Foundation Trust

Submitted on 21/11/2017 at 14:30
Published on Care Opinion on 22/11/2017 at 11:46

picture of Kerry Trunks

Hello, Thank you for taking the time to share your experience of Conservators Ward and other areas at Musgrove Park Hospital.

I will share your positive experience with the ward staff, as we pride ourselves on the high standard of care we deliver to our patients. I am sorry to hear that the ward temperature was uncomfortable for you.

We hope that you are recovering well at home.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by john jr (a service user)

Kerry, thank you, I firmly believe that praise should be given when it is due, far too many complain at things outside your control, yet your staff were truly wonderful, kind and very good at their jobs. I was listened to and any concerns were taken on board. It was a stressful time to suddenly lose so much blood and with the uncomfortably painful bouts. Yet the staff helped calm my fears simply by their actions and professional, and joyous nature. Thank you.

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