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Urgent care centre

Story from nhs.uk

"Urgent care centre"

About: University Hospital Of North Durham

Saturday. My wife wanted to be checked out for an inflamed eye ASAP so I looked this service up on the web, mainly to see if she needed an appointment. The Durham site linked me to NHS.UK which stated definitely "no appointment needed".

"Sorry" said the Urgent Care receptionist, "we cant see you. You need an appointment. You'll have to go into A&E.

Well I was miffed. I didnt want to add to the A&E waiting times for people in genuine need of their service, and most likely we would be waiting for hours ourselves.

Happy ending however. My wife was seen in about 40 minutes. I didnt even get through the first chapter of my book!

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Responses

Response from University Hospital Of North Durham 6 years ago
University Hospital Of North Durham

Submitted on 07/12/2017 at 10:43
Published on nhs.uk at 11:31

Thank you for providing feedback on your Wife's recent visit to the University Hospital of North Durham.

I am very pleased to hear that she had a positive experience and that she is happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your comments will be shared with the Department Manager to pass onto the staff on your behalf.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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