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I felt like a number not a human being

Story from nhs.uk

"I felt like a number not a human being"

About: University Hospital (Coventry) / Gynaecology

I was admitted with a possible ruptured membrane at 21 weeks, was treated by a very competent doctor but the nurses were incredibly unsympathetic. In an emergency such as this, and with a complicated medical history, I expected to be treated like a human being, not someone to be booked in and out as soon as possible. I was told numerous times my baby was not yet viable so they would not help it, but a bit of common courtesy instead of cold hard facts in a condescending manner made the night a nightmare. I’d have to be dying to go back there.

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Responses

Response from University Hospital (Coventry) 6 years ago
University Hospital (Coventry)

Submitted on 20/11/2017 at 16:30
Published on nhs.uk at 17:32

Firstly, I would like to offer my sincere condolences for your loss.

I was very disappointed to hear about your experience.

The nurses in our Emergency Gynaecology Unit often receive really positive comments from the families they have cared for, but it is clear from your account that the care which you received fell short of this standard.

For this we are truly sorry.

We would like to look into the issues you experienced in more detail, so that we can ensure that we improve the care we provide to women and their families.

Please could you contact our Modern Matron for Gynaecology, Susan Harrington, at susan.harrington@uhcw.nhs.uk so we can investigate further?

Thank you for taking the time to share your feedback, we appreciate all comments both positive and negative, as it helps us to better understand our patients’ needs and to continually improve.

Warm regards,

Claire Fryer

Deputy Head of Midwifery & Gynaecology

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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