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"Clueless"

About: Queen's Hospital, Burton Upon Trent / Cardiology

Referred to rapid access for chest pain and ecg abnormalities in may 2016, told I would have a diagnosis and a clear treatment plan after this appointment. Now into November 2017 and still do not know what is wrong, what treatment may be required or anything. Received a letter today informing me that the appointment I was sent 5 months ago for next week has been cancelled. No alternative appointment offered. So will be around 2 years after my initially urgent referral before I get any clue what is wrong.

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Responses

Response from Queen's Hospital, Burton Upon Trent 6 years ago
Queen's Hospital, Burton Upon Trent
Submitted on 20/11/2017 at 11:35
Published on nhs.uk at 12:32


Dear Reviewer

We are sorry to read that you feel that we have not met your patient expectations. Can we ask you to call the Patient Advice and Liaison Service (PALS) to assist you with your concerns. PALS direct number is 01283 593110 and 593182, we are available Monday to Friday 09:00 – 16:30hrs.

Kind regards

PALS team

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