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Poor

Story from nhs.uk

"Poor"

About: Bridlington and District Hospital

Very poor receptionist had no idea, wasted our time. Only wanted SP Catheter changing. 4 phone calls to reception, given phone numbers that were no use as we were on holiday and not Dr registered, finally told come to hospital and receptionist says we cant do that here. Surly a nurse could have done it.

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Responses

Response from Bridlington and District Hospital 6 years ago
Bridlington and District Hospital

Submitted on 23/11/2017 at 12:52
Published on nhs.uk at 13:31

Thank you for taking the time to contact us.

I am very sorry to hear of your experience at Bridlington Hospital. I am sorry that the receptionist told you to come to the hospital despite us not being able to provide the service you needed at the time.

We do take your comments very seriously and would like the opportunity to look into your concerns further.

If you would like discuss this with us, please contact the Patient Advice & Liaison Service (PALS) on 01904 726262 or email us at pals@york.nhs.uk and we will be pleased to help.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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