About: North Staffordshire PCT

(as the patient),

I recently rang the walk in centre to enquire about getting an appointment.

I was told I needed to walk in before 5pm to get an appt later that night.I walked in before 5pm and was then advised it was urgent only and the NHS had advised that only flu symptoms should be seen.

The receptionist was quite Patronizing and said they couldn't understand how I had been told above and it was very confusing for people,and frustrating for them.

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Response from Vicki Graham, Customer Services Support Officer, Community Relations, NHS North Staffordshire

Thank you for your comments. I am sorry that you had such a negative experience and were told conflicting information. I will pass your comments to the manager of the centre. If you decide you would like to make a complaint or would like to discuss this in more detail, please contact PALS on freephone 0800 030 4563 or myself on 0845 602 6772 ext 1666. I hope you are fully recovered now. Thanks again for this feedback.

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