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"Words cannot thank you enough"

About: Royal Preston Hospital

I brought my daughter in to A&E on the 13th November, with stomach pains and a bit of sickness. I cannot thank that 1st doctor enough in primary care, that had her omitted for suspected apendisitus. After a few more examinations on Ward 8 and a ultrasound (prompted on by a nurse as we had been waiting quite a while, thank you) it was confirmed. The doctors, nurses and surgeons explained to my daughter and myself at every step what possibilities the pain could be and encouraged my daughter to ask questions if she was worried which they answered fantastic, once it was confirmed the treatment from everyone exceeded all my expectations. The nursing staff and everyone on ward 8 do a fantastic job, thank you so much. The anaesthetic team are fantastic and explained everything and made us laugh and relax in the room that can be quite a scary place, the surgical team thank you so much for making my little girl better you are amazing and explaining everything before and after the operation. Then back on ward 8 another nurse was fantastic through the night checking on my daughter, they explaining everything they might happen as she woke up through the night and then the lovely nurse that took over in the morning keeping on top of Abi's pain relief and helping more with getting my daughter get on her feet for that 1st walk daughter, they did everything they could to help us be able to go home that evening which was fantastic to be back in the peace and quiet of our own beds. You all are amazing keep up the good work, I think you all deserve a medal for what you do

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Responses

Response from Royal Preston Hospital 6 years ago
Royal Preston Hospital
Submitted on 20/11/2017 at 13:21
Published on nhs.uk at 14:31


This is such a pleasure to read, thank you for taking the time to share it with us.

Our colleagues in ED, Paediatrics, Surgical and Anaesthetics will be delighted.

It is the standard of excellent care with compassion that, as an organisation, we strive to offer to all our patients every day.

It is wonderful to hear directly from our patients and their families about their own experiences, giving us the opportunity to celebrate these examples of great care.

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