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5Stars from A&E to the ward

Story from nhs.uk

"5Stars from A&E to the ward"

About: Northumbria Specialist Emergency Care Hospital

recently i presented to cramlington a&e department although very busy everyone was lovely, understanding and reassuring i was seen and booked in for surgery the next day.

I was on the Surgical assessment ward just off ambulatory care?

the nurse especially was lovely sorry i cant remember the name, I was very nervous but reassured and treat with dignity and respect from everybody from the HCA to the consultants.

Thank you very much

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Responses

Response from Northumbria Specialist Emergency Care Hospital 6 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 18/11/2017 at 16:36
Published on nhs.uk at 17:30

Dear Sir / Madam,

I'm sorry to hear that you've needed emergency surgery recently - many thanks for taking the time to give us feedback on how that felt for you.

Your top rating of five stars for our care is appreciated very much and I'm delighted that you felt respected by all members of the team. This is just how we'd want things to be.

I hope the recovery period is going well and that you aren't in any pain ? please do come back to us if there's anything you need to help you get better faster.

with best wishes,

Annie

Annie Laverty - Director of Patient Experience

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