"Putting patients at risk"

Yet again a family member's patient records were missing. The consultant would not listen and signed them off. Consequently they rapidly deteriorated and were admitted via A+E who initially suggested we play around with heart failure medicine ourselves at home and 'see how things went'. Fortunately EDU have some great doctors who addressed the problem under inpatient supervision. Absolutely appalled - and this is the second time it has happened at this hospital and I'm submitting a formal complaint.