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"Fantastic care received from Salford Royal Staff"

About: Salford Royal / Neurology

I visited Radiology 1 department in November with my elderly father and received a very in-depth but clear explanation of the treatment he was to receive, all our questions answered in full with no sense of being rushed. This reassured us he will receive the best treatment and care possible.

We were then slotted into the Pre-Op schedule for the full screening immediately following the earlier appointment, and we were seen extremely quickly and efficiently by the Pre-Op staff, who could not do enough for us, making sure we knew what was going on at all times, and ensuring we were comfortable and informed. Pre-Op also helped hugely by doing the ECG at same time and not insisting we went to another dept for this test, so sparing my father another trip round the hospital.

The hospital support workers also helped us navigate our way round the hospital, a confusing place for a first time visit, they walked with us until we were sure of where to go, with a very pleasant attitude. The reception staff were kind, polite and smiley, reassuring on arrival.

Thank you all so much for your caring attitude, it meant so much to us.

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Responses

Response from Salford Royal 6 years ago
Salford Royal
Submitted on 14/12/2017 at 11:22
Published on nhs.uk at 12:31


Dear Pam

Thank you so much for taking the time to tell us about the good service that you have received. You are indeed right, a pleasant manner, and being put at your ease is what the caring profession and our NHS is all about.

If you could email our PALS team (PALS@srft.nhs.uk) with some further details, we should be able to identify the staff member in question and make sure that they receive this feedback.

Thank you for taking the time to provide us with such positive feedback and we hope you are recovering well.

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