This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Dissapointed"

Attended Canada house a few weeks ago but may as well not of bothered. The nurse said I ‘ didn’t look depressed’ and I just got sent away with a gp referral and 2 weeks of medication which I was already on. I was referred to Canada house due to several suicide attempts and a stay in a psychiatric hospital due to severe problems with my mental health. And mental health is something you cannot see so to say I didn’t look depressed I found very frustrating. I got sent a copy of my notes from the assessment and the nurse clearly wasn’t listening to what I was saying as it’s full of incorrect information about me. People continuously encourage you to ‘ seek help’ for mental health problems but I found Canada house no help what so ever and a waste of my time!! Also judging from other reviews people are having similar experiences so it’s very worrying that somewhere that is meant to help people is actually just causing them more stress.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Canada House 6 years ago
Canada House
Submitted on 23/11/2017 at 14:20
Published on nhs.uk on 24/11/2017 at 03:17


We are very sorry to note that you did not feel that you received an appropriate response when seeking our support which is not what we would hope.

While it would not be appropriate to discuss individual cases on the website, it would be helpful to look into this case to understand what happened and see what we could learn to better support you, and others accessing our care.

Could we therefore ask you to contact Jane Adams, Medway service manager, on 01634 583020.

If you would prefer to discuss your concerns with someone independent of Medway then you could contact our Patient Experience Team on 0800 587 6757 or patient.experience@kmpt.nhs.uk.

Please could you mention that you have been directed to them through NHS Choices.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k