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Struggling to see a GP

Posted By Romola

"Struggling to see a GP"

About: General practices in Ayrshire & Arran

(as the patient),

I am very unlikely to see a GP unless I book weeks in advance... on-the-day appointments are difficult to get even if I physically go to the practice at 8. 30am... and it will be the receptionist, to whom I must recount my ailments, who will decide if  I get an appointment with GP!

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/11/2017 at 11:57
Published on Care Opinion at 12:32

picture of Eunice Goodwin

Dear Romola,

I am sorry it is so difficult for you to get a GP consultation, you really do have my sympathy. On an odd occasion, I too have also had a receptionist 'assess' my fitness to get an appointment and it is really frustrating. GPs are mostly independent contractors and therefore the first point of contact to discuss any problem is your practice manager.

I hope you get satisfaction from them,

best wishes,

Eunice

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