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"Excellent service"

About: Queen Elizabeth The Queen Mother Hospital / Accident and emergency

(as a service user),

I went to A+E because my GP could not offer me an appointment for 9 days and I was very worried about a problem with my leg. I thought it may be a DVT as there is a family history of blood clot issues and I have already had one TIA.

Despite the waiting room being full, I was seen very quickly. Within about 3 hours, I had been treated, given reassurance and referred to the following day's DVT clinic.

The staff were all excellent: professional, kind and competent. I turn into a blubbering mess when I am ill so the kind approach I received was as important as the medical care. Particular thanks go to the triage nurse (Emma), the A+E nurse and final year medical student, the doctor in charge of A+E and the lovely staff at the DVT clinic, especially Sara.

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Responses

Response from Queen Elizabeth The Queen Mother Hospital 6 years ago
Queen Elizabeth The Queen Mother Hospital
Submitted on 22/11/2017 at 15:31
Published on nhs.uk at 16:31


Thank you very much for your lovely feedback, we will make sure the team receive your comments.

We are pleased to hear you had such a good service during a very difficult and worrying time for you.

We hope you are recovering well.

Kind regards.

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