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Not a nice experience sadly

Posted By penmoelallt

"Not a nice experience sadly"

About: Prince Charles Hospital Site / General Medicine

(as a service user),

I had an appointment for a CT scan. The signposting to the CT suite was excellent.

However, no welcome, no #hellomynameis, no explanation at all. Consequently I was uncomfortable and scared, especially as the appointment letter had said: 'allow half an hour'.

Fortunately my ordeal only lasted 12 minutes and I can use mindfulness. I looked for a name badge afterwards and didn't spot one.

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Responses

Response from Patient Experience Manager, Cwm Taf University Health Board 6 years ago
Cwm Taf University Health Board

Submitted on 16/11/2017 at 14:37
Published on Care Opinion at 14:46

I am sorry to hear that your experience of our services has not been as positive as we would have hoped.

I will share your feedback with the Superintendent Radiographer, if you wish to discuss further please contact our Patient Advice & Liaison Service on 01685 724468.

Kind regards

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by penmoelallt (a service user)

Thank you for a prompt response. I wondered if there are some training needs.

Response from Kath Doughton, Patient Experience Manager, Cwm Taf University Health Board 6 years ago
Kath Doughton
Patient Experience Manager,
Cwm Taf University Health Board

Submitted on 17/11/2017 at 09:15
Published on Care Opinion at 09:35

Hi

Possibly we would like to discuss this with you and would be grateful if you could contact us on 01685 724468.


Kind regards

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by penmoelallt (a service user)

I tried the number and was asked for an ID then the # key.

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