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I am very grateful to the infections...

Story from nhs.uk

"I am very grateful to the infections..."

About: Heartlands Hospital

What I liked

During my 11-day stay, I received consistent highly professional care at every level from diagnosis and treatment to comfort and hygiene. Due to the bitter winter, staff illness and holidays, it was a very stressful time for the staff, but they never showed it to me. They were most patient abut coming to my room for the most trivial requests; for example when it was paiful for me to reach my glasses. I was given information about my condition and the treatment options in a kind and clear way. The successful outcome showed the correctness of the diagnosis and treatment plan.Conditions and TreatmentsCommunicationDiagnosisKindPatient careHygiene

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Responses

Response from Heart Of England NHS Foundation Trust 13 years ago
Heart Of England NHS Foundation Trust

Submitted on 31/01/2011 at 13:34
Published on Care Opinion on 01/02/2011 at 00:00

Thank you for sending us your feedback and we are happy to hear our nursing staff treated you with good care and were helpful.

We will ensure your feedback is passed on to our Chief Nurse.

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Response from Heartlands Hospital 9 years ago
Heartlands Hospital

Submitted on 14/08/2014 at 12:39
Published on nhs.uk on 15/08/2014 at 04:01

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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