"I am very grateful to the infections..."
About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
Posted via NHS Choices
What I liked
During my 11-day stay, I received consistent highly professional care at every level from diagnosis and treatment to comfort and hygiene. Due to the bitter winter, staff illness and holidays, it was a very stressful time for the staff, but they never showed it to me. They were most patient abut coming to my room for the most trivial requests; for example when it was paiful for me to reach my glasses. I was given information about my condition and the treatment options in a kind and clear way. The successful outcome showed the correctness of the diagnosis and treatment plan.Conditions and TreatmentsCommunicationDiagnosisKindPatient careHygiene