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Needlessly kept waiting

Story from nhs.uk

"Needlessly kept waiting"

About: Bridgwater Community Hospital

My out-patients appointment to see the doctor was for 14.15 on 14th November 2017.

I booked in and was seen by the nurse for the eye test with 10 minutes. Despite my notes stating "dilate on arrival" the nurse said I could not be given eye drops at that time. I was told to go to the waiting room and wait to be called. 90 minutes later I asked if I had been forgotten.

It transpired that my notes had not been passed to the Doctor. When the doctor did see me, they wondered why I had not been dilated ???? So I had to wait a further 15 minutes.

This would not have worried me too much, but my wife was waiting for me in the car and was worried sick about what had happened.

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Responses

Response from Bridgwater Community Hospital 6 years ago
Bridgwater Community Hospital

Submitted on 15/11/2017 at 12:21
Published on nhs.uk on 16/11/2017 at 03:16

Thank you for your comment. I am very sorry to read about your recent troubles with your appointment. Whilst the appointment took place within one of our Somerset Partnership NHS Foundation Trust (SOMPAR) community hospitals, the ophthalmology staff are from Musgrove which is part of Taunton and Somerset Trust (TST).

If you would like somebody to look into what happened on this occasion you can contact their Patient Advice and Liaison Service (PALS) on 01823 343536

If in the future you would like to contact somebody regarding services within SOMPAR you can contact our PALS team on 01278 432022

With kind regards

The SOMPAR PALS team

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