"Appointment communications"

I attended the Vale of Leven Hospital for two appointments. One for General Surgery and one for Dermatology, both were in different areas of the hospital at two different times - one at 2.30 and the other at 3.30.

The first appointment I was taken early at 2pm and was out by 2.15, I then proceeded to my next appointment knowing I was early. I was asked, do you know you're early, I said yes I do would you like me to fly home and back. I tried to explain that I have to travel by public transport so I needed to get home earlier. I sat there for just until 3.25 and decided to leave as I was feeling sick and I felt I was going to collapse as I am diabetic and had not been feeling great all day.

If the receptionists did not stand talking constantly behind the desk I would have said I left but I made the decision to walk out as I had had enough of sitting about. The whole department while I was there was a complete shambles and not one nurse came out to even say the clinics were running quarter of an hour late. I find it so irritating that patients are sitting about hour after hour with no one to tell you if clinics are late.

I would also like to bring to the attention that why do these receptionists particular in this department not wear the standard NHS Scotland uniforms like all other hospitals as this could be anyone working within the department that should not be.