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"Each patient is treated as an individual"

About: Herncliffe Care Home

(as a relative),

My mother has been a resident at Herncliffe Care Home, Keighley for the last three years. I cannot speak too highly about the service which it provides.

The quality of care is excellent. Staff attend to residents' personal needs with great sensitivity. Each patient is treated as an individual with every effort made to respect his or her dignity. Standards of cleanliness and general order are high.  

Management and oversight are exercised with diligence, and the administration of the home is highly efficient.  

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Responses

Response from Mary Harrison, Registered Manager, Herncliffe Care Home 6 years ago
Mary Harrison
Registered Manager,
Herncliffe Care Home
Submitted on 20/11/2017 at 12:26
Published on Care Opinion at 12:31


picture of Mary Harrison

What lovely feedback! Our committment of putting both our residents and their relatives first in everything we do is so important to us, and to hear that our staff are providing such a great service, always making sure that the resident's individual needs are met with dignity and respect re-enforces all what Herncliffe is all about! I will make sure that this is fed back to all the staff. Thank you!

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