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"Need Review"

About: Derry Court Medical Practice

The GP need review of it's operations.

The staff are unfriendly, without care of patients welfare.

I recently came back from a holiday and was reacting to the Sun screen I was using. I went to Derry Court practice. I was in severe pain, my eyes were like on fire

The staff just told me they cannot help me, to go to Basildon hospital. I asked them to call ambulance for me but they refused and asked me to leave the surgery.

It was a passer-by who saw me in agony that called an ambulance and state it ed with me till ambulance arrived.

It is actually unfortunate that the staff there work in care sector. They have no atom of care or apathy.

Their level of service is a shame to the NHS, which they represent.

I have decided to move to another GP

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Responses

Response from Derry Court Medical Practice 6 years ago
Derry Court Medical Practice
Submitted on 28/11/2017 at 15:41
Published on nhs.uk on 30/11/2017 at 03:13


We are disappointed that this patient is both unhappy with our service as well as for not raising the concerns directly with the practice manager at this practice, so a solution could be sought.

From the message posted, it appears this individual has found a service that better suits their needs, and we wish you all the best for the future.

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