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Care Opinion

Planned hernia repair

Posted By MrsM59

"Planned hernia repair"

About: University Hospital Monklands / Day Surgery

(as the patient),

I would like to say thank you to the same day admissions, theatre, recovery and day surgery unit for looking after me before, during and after my op. I was nervous and everyone made me feel at ease. Nothing was too much trouble for the nursing staff when I asked for anything. My only slight comment would be in the day surgery unit there are notices everywhere stating that mobile phones must not be used. I fully agree that people shouldn’t be making calls whilst others are recovering from their op but I would like to have been able to send a text to my relatives to let them know that I was ok. Thanks again to everyone!  

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 6 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 05/12/2017 at 16:36
Published on Care Opinion at 16:53

picture of Lynn McTavish

Dear Mrs M59

Thank you for taking the time to tell us about your experience in the hospital for your hernia repair. I am glad that the staff within Same Day Admissions, Theatres/Recovery and Day Surgery were able to make the experience less stressful for you. Staff are aware that it can be an anxious time for patients and try to put them at ease.

I will make sure that your feedback is passed on to the staff within these areas including your feedback about being unable to send a text whilst in the day surgery unit.

I hope that you are continuing to recover well.

Kind Regards

Lynn McTavish

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Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 6 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire

Submitted on 07/12/2017 at 17:37
Published on Care Opinion on 08/12/2017 at 09:04

picture of Fiona Cowan

Dear MrsM59

Thank you for taking time to post on care opinion.

I am delighted that you have had a positive experience during your recent visit to University Hospital Monklands.

The signage pertaining to mobile phone use relates to patient confidentiality as there is a possibility that other patients may be included if for example photographs are being taken. To negate this risk we ask that mobile phones are not used.

We try where possible to give patients departmental phones to call loved ones if appropriate,
I will feedback to the team your thanks and discuss further with them the option to offer patients the use of the mobile land line phones.

I trust that you are recovering well

Best wishes


Fiona

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