I had to contact NHS 24 for my partner who was suffering from a postoperative complication from surgery he had the previous day.
The call handler Barbara was very helpful and managed to achieve all that she said she would.
We were given clear instructions about what would happen and what we needed to do. We ended up being admitted into hospital through A&E then into Admissions Unit 2 at Victoria Hospital Kirkcaldy.
In A&E the receptionist was very helpful and informative and the triage nurse was efficient and sympathetic. We had a longish wait but we were given great care and attention.
In AU2 communication was very good, the staff were friendly and made sure we were informed of what was going to happen at regular intervals. Staff Nurse Claire was very professional and knowledgeable at all times. We overheard her speaking with other patients and she showed great skill at giving direct focused health advice as well as continually updating what was happening.
Healthcare Support Worker Lisa was also very attentive and interested, ensuring we were being seen to and also made sure we were fed and watered. Both staff members are a great asset to the team.
Many thanks to you all.
"Postoperative complication care"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Victoria Hospital / Accident & Emergency Victoria Hospital Accident & Emergency KY2 5AH Victoria Hospital / Admissions Unit 2 (Emergency Surgical) Victoria Hospital Admissions Unit 2 (Emergency Surgical) KY2 5AH
Posted by esmo (as ),
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