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"A very big thank you to MAU, ID and AEC"

About: Worcestershire Royal Hospital / Accident and emergency

I was recently referred, by my GP practice, to the Medical Assessment Unit and later Ambulatory Emergency Care area. I was very impressed with the care and attention I received from them and doctors from the Infectious Diseases department.. Everyone I met, without exception, was friendly, caring and professional, even though they were very busy at all times. At every stage, they clearly explained the procedure they were about to undertake. This included many tests and intravenous medication. They were thorough and worked well as a team, passing on full information every time there was a change of staff.

A very big thank you to all involved

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Responses

Response from Worcestershire Royal Hospital 5 years ago
Worcestershire Royal Hospital
Submitted on 06/08/2018 at 16:23
Published on nhs.uk at 17:06


Dear Sir/Madam,

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff. If you require anything further you can contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733 - please quote the reference number 34720.

Regards,

Patient Experience Team

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