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Travel Expenses Problem

Story from nhs.uk

"Travel Expenses Problem"

About: Eastbourne District General Hospital

I've recently attended the radiology department for an x-ray, staff polite, but neither reception or the radiologist had any idea about how patients were able to claim for travel expenses, It would be ideal if all staff were able to understand how patients can claim for travel. There was no form to hand. In to cashier office for this, I was given a small slip of paper to hand in..Would it not be ideal if patients could claim for travel expenses on a universal claim form throughout the hospital and that staff were aware how we can do this, I have this problem of claiming everytime I attended the hospital. Otherwise there care received was good. And quick. Why though. Do you. Have to wait for a week 10 days to find out what was wrong with my chest, the outcome of the x-ray, it be assuring if they could give me some idea what was wrong when I left. Thank you.

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Responses

Response from Eastbourne District General Hospital 6 years ago
Eastbourne District General Hospital

Submitted on 02/01/2018 at 13:53
Published on nhs.uk at 15:32

We apologise for our delay in responding to your posting on NHS choices.

As a trust, we value feedback from patients and their families, as this helps us to make continuous improvements to the services we provide.

Your suggestion/observation about claiming travelling expenses has been forwarded to the Service Manager within Financial Services to review and the Radiology Service Manager at Eastbourne DGH?.

With regard to your query about the results of your x-ray, all images are forwarded to radiologists for formal review and reporting.

It's important they are checked thoroughly by specialist staff.

It's therefore not possible for the radiographer to comment on the results on the day.

Thank you for taking the time to let us know about your experience. We're pleased to hear that the care you received was good. Please be assured that your comments will be shared with relevant staff.

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